Terms of Service

These terms govern use of the Largwit platform. “We” and “us” mean Largwit; “you” and “Customer” mean the organization that has registered an account, and everyone who uses that account.

Where a signed agreement exists between us covering the same subject, that agreement governs and these terms fill any gap it leaves.

To be completed: the contracting entity, its registered address and company number.

An organization nominates at least one administrator, who may invite others and decide what each of them may do. You are responsible for who holds an account under your organization and for what they do with it.

Credentials are personal. Accounts must not be shared between people, because the record of who did what is only as accurate as the assumption that an account is one person.

Tell us promptly if you believe an account has been compromised. We may suspend an account without notice where we have reason to think it is being used to attack the platform or to reach data it should not.

You agree not to, and not to let anyone else:

• reverse engineer or decompile the platform, or try to derive its source, except where law expressly permits it despite this term;
• probe, scan or test the platform’s security other than under a testing arrangement we have agreed in writing, and other than a good-faith vulnerability report as described on our security page;
• use the platform to reach data belonging to another customer, or to attempt to;
• resell or provide the platform to a third party as a service of your own, unless we have agreed that in writing;
• upload material that is unlawful, that you have no right to upload, or that you are contractually barred from disclosing to a processor;
• use the platform in a way that degrades it for other customers, or to circumvent any limit we have applied to your account.

You are responsible for the data you put into the platform: for having the right to process it, for its accuracy and legality, and for any consent or notice its subjects are owed. We do not review it before it is uploaded and cannot tell from the data itself whether you were entitled to it.

If your own agreements with your clients restrict where their data may be processed, who may see it, or how long it may be kept, those restrictions are yours to honour. The platform gives you the controls to do so; it does not know what you promised.

You are responsible for the people who work through your account, including any confidentiality obligations they owe your clients.

Your data stays yours. You keep all rights in the data you upload, and in the annotations, judgments, corrections and review decisions produced through your account. We claim no ownership of any of it and no licence to use it beyond what is needed to run the platform for you.

The platform stays ours. The software, its interfaces and its documentation remain ours. Nothing in these terms transfers any of it to you; you receive the right to use it while this agreement lasts.

Operational data. We collect information about how the platform performs so we can run and improve it: request timings, error rates, feature usage and similar. We may publish or otherwise use that information only in aggregated, de-identified form that does not identify you, your clients or any individual, and never the content of your data.

Feedback you send us about the product we may act on freely, without obligation and without it making you an owner of anything we build.

Largwit staff hold no standing access to customer data. The platform is built so that reaching it takes a deliberate, time-limited grant which records who was granted it, why, and when it expires. That record is written to the audit log alongside everything else.

We will reach your data only where:

• you have asked us to, in order to resolve a problem you raised;
• a fault demands it and we have no other way to diagnose it, in which case we will tell you what we accessed and why; or
• the law requires it, in which case we will tell you unless we are forbidden from doing so.

We do not use your data to train models, and we do not share it with other customers or with anyone else except the sub-processors listed in our privacy policy, who are engaged to run the service.

Each of us may learn things about the other that are not public. Whoever receives such information will protect it with at least the care they use for their own confidential material, will use it only to perform this agreement, and will disclose it only to people who need it and are under similar obligations.

This does not apply to information that is already public through no fault of the recipient, that the recipient already had, or that they developed independently. Where disclosure is legally compelled, the recipient may disclose the minimum required and will give notice where they lawfully can.

We aim to keep the platform available and will give notice of planned maintenance where we reasonably can.

We do not currently offer a service level agreement. There is no committed uptime figure and no service credit. If you need a contractual availability commitment, it must be agreed separately and in writing, and today we would likely decline it.

The platform changes. We may add, alter or withdraw features. Where a change would materially reduce a capability you rely on, we will give reasonable notice before it takes effect.

This agreement runs until either of us ends it. You may close your account at any time. Either of us may end this agreement on notice if the other materially breaches it and does not put it right within thirty days of being told.

On termination we will make your data available for export for at least thirty days, in a machine-readable form, including the annotations produced through your account and the history behind them. After that period we will delete it, other than copies held in backups, which age out on their ordinary cycle, and anything the law requires us to keep.

We may suspend an account for non-payment or for a breach of clause 3, and will tell you why.

To be completed: fees, billing cycle, and what happens on late payment.

We warrant that we will provide the platform with reasonable skill and care, and that we will not knowingly introduce malicious code into it.

Otherwise the platform is provided as it is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the platform will be uninterrupted or error-free, and we do not warrant the accuracy of any annotation produced through it, which is the work of people you chose and instructed.

Neither of us limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither of us is liable for indirect or consequential loss, for lost profits, or for lost or corrupted data beyond our obligation to maintain the platform with reasonable skill and care.

To be completed: the aggregate liability cap and any carve-outs, for example for breach of confidentiality or of clause 6. This is a commercial decision and needs counsel.

Where you upload personal data, you are the controller of it and we act as your processor. We process it only on your instructions, keep it confidential, apply appropriate security, and help you respond to the requests data subjects make of you.

Our privacy policy describes what we collect in our own right and who our sub-processors are.

To be completed: a separate data processing agreement, which should be a signed document rather than a clause, with standard contractual clauses for transfers where they apply.

We may update these terms. Where a change materially affects your rights we will tell you before it takes effect and, if you do not accept it, you may end the agreement and export your data under clause 9. The date at the top of this page always reflects the current version.

Neither of us may transfer this agreement without the other’s consent, except to a successor of substantially the whole business. Nothing here creates a partnership or an employment relationship, and nobody other than the two of us has rights under it.

If a term is found unenforceable, the rest stands. A right not exercised is not a right given up.

To be completed: governing law, the courts that have jurisdiction, and whether disputes go to arbitration.